Questions & Answers
How do I know when my order be delivered?
This will depend on the product(s) you are ordering. You will be given details of the relevant delivery servifce for your order during the checkout process. Please see our delivery page for more information or call us if you still need further information.
Are all your beds & bedframes delivered flat packed?
Yes, all bed frames (and headboards) will be delivered flat-packed and will require some basic self-assembly. Full instructions will be included. Some furniture is delivered fully assembled, but most items will require home assembly. If you require details on a specific product, please contact us.
Will your driver assemble my bed for me?
Unfortunately your delivery driver will be unable to assist with the assembly of any beds as they have a very tight delivery schedule to adhere to.
Are all items on the website in stock?
We have a huge number of products on our website and it would be impossible for us to hold stock of every item, so whilst we do have a large number of items in stock, there will be others that need to be ordered directly from the manufacturers. If you are unsure, please contact us prior to ordering for clarification.
How much does delivery cost?
ll of our delivery options are Free to most of the UK Mainland. Surcharges apply for certain areas and these will be clearly stated during the checkout process before any payment is taken.
Why hasn't my next day delivery item arrived yet?
Orders for which payment has cleared before 12 noon (Monday-Friday) on the day of ordering will be despatched the same day for delivery to you the next working day. Payments cleared after 12 noon (and at weekends) will be despatched the next available working day for delivery to you the following working day. Also if you placed an order for multiple items and not all items were marked as being available on our Next Day service, your order will be consolidated and delivered on the longest applicable lead time for the items you purchased. If your order met the conditions to be delivered the next working day and it did not arrive, please contact us immediately to allow us to investigate.
Will your driver take away the packaging from my item(s)?
Unfortunately your delivery driver will be unable to assist with the removal of any packaging as they have a very tight delivery schedule to adhere to.
Is it possible to pay with Paypal?
Unfortunately we are unable to accept PayPal payments through this website. We do however have an eBay shop, which features an extensive selection of our product range, where we are able to accept PayPal payments. You can access our eBay shop here.